Refund policy

8. Returns, Exchanges, and Cancellations

Because all items are custom printed to order, we do not accept returns or exchanges for:

• Incorrect size selection;

• Change of mind; or

• Buyer preference.

Please check sizing and product details carefully before ordering.

Nothing in these Terms affects your statutory rights under UK consumer law.

If you wish to cancel an order, please contact us immediately. Orders may only be cancelled before production begins.

9. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of delivery and provide:

• Your order number;

• A description of the issue; and

• Clear photographs where applicable.

Where an issue is confirmed, we will offer an appropriate remedy, which may include a replacement, refund, or store credit in accordance with your legal rights under the Consumer Rights Act 2015.